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Monster.com to Open Call Center in Glasgow to Service European Customers and Expand Client Base
Contact: Alli Ross
The Weber Group
617-520-7086
Emily McKittrick
Monster.com
978-461-8715
emckittr@monster.com
Monster.com to Open Call Center in Glasgow to Service
European Customers and Expand Client BaseBritish Prime Minister Tony Blair MP Attends Announcement
Maynard, MA – March 10, 2000 – In an effort to further expand its European customer base, monster.com, the leading global online careers site and flagship brand of TMP Worldwide (NASDAQ: “TMPW”; ASX: “TMP”), announced today the opening of a call center in Glasgow, Scotland. The multi-lingual, business-to-business call center will handle inbound and outbound functions and service the UK, France, the Netherlands and Belgium.
British Prime Minister Tony Blair MP attended the announcement of the call center, which will bring more than 180 jobs to Glasgow over the next three years.
“The opening of the call center in Glasgow reflects the enormous opportunity monster.com sees to expand our European client base,” said Steve Pogorzelski, executive vice president of global new business development, monster.com. “By developing a sales model similar to that in the U.S., we can greatly expand the distribution of Monster products and services throughout Europe, ultimately providing job seekers with more job postings and company information.”
Staffed with 50 people operating in six languages, the call center will be equipped to handle inbound and outbound functions. The “inbound” team will handle customer and job seeker inquiries across all of Monster.com's European Web sites, including local content and language sites in the United Kingdom, the Netherlands, Belgium and France. The “outbound” business-to-business team will focus its sales efforts on small- and medium-sized organizations throughout Europe. Additionally, monster.com has augmented its field force, adding over 40 field representatives to reach companies throughout Europe.
The call center will employ a state-of-the art Lucent switch and all the adjoining technology, including ACD and a Siebel sales automation system.
Currently operating at half capacity, the call center will be fully functional on April 3, 2000. Monster.com expects the call center to employ 75 people by year's end to support additional site launches in Germany, Ireland, Spain and Italy.
About TMP Worldwide
Founded in 1967, TMP Worldwide Inc., now with more than 7,200 employees in 25 countries, is the online recruitment leader, the world's largest recruitment advertising agency network, and one of the world's largest search and selection agencies. TMP Worldwide Inc., headquartered in New York, is also the world's largest Yellow Pages advertising agency and a provider of direct marketing services. The company's clients include more than 90 of the Fortune 100 and more than 480 of the Fortune 500 companies.
About Monster.com
Monster.com, headquartered in Maynard, Mass., is the leading global careers Web site with over 9 million unique visits per month. Monster.com connects the most progressive companies with the most qualified career-minded individuals, offering innovative technology and superior services that give them more control over the recruiting process. The monster.com global network consists of local content and language sites in the United States, United Kingdom, Australia, Canada, the Netherlands, Belgium, New Zealand, Singapore and France. More information about monster.com is available at www.monster.com or by calling 1-800-MONSTER. Monster.com is the flagship brand of the Interactive Division of TMP Worldwide
Inc. (NASDAQ: "TMPW"; ASX: "TMP").
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Special Note: The above statements include forward-looking statements based on current management expectations. Factors that could cause future results to differ from these expectations include the following: risks associated with acquisitions, competition and seasonality. Additional factors are described in the company's reports filed with the Securities and Exchange Commission.
