Monster.com Hires Chief Customer Officer; New Position Created to Enhance Customer Experience with Sales and Customer Services

MAYNARD, Mass.--(BUSINESS WIRE)--July 20, 2001--Monster.com(R), the leading global online careers site and flagship brand of TMP Worldwide Inc. (NASDAQ: TMPW), today announced that Jeffrey Lewis has been named chief customer officer. In this newly created position, Jeff will oversee and develop strategies that foster and nurture a more responsive relationship between Monster.com and its customers: employers and job seekers.

As chief customer officer, Jeff will work to create a more focused structure for Monster.com's sales force and customer service representatives, which will allow them to address the needs of their customers more effectively. Additionally, he will be responsible for expanding Monster's customer services for current and future customers. Jeff will report to Steve Pogorzelski, group president - Sales, Marketing and Customer Relations.

"Customer relationships are a key to Monster's continued growth, as it strengthens existing core relationships and drives sales leads. While our relationships with customers, employers and job seekers, are very strong, we believe we can become even more valuable to our customers by learning to listen effectively to their needs and challenges. With our new chief customer officer, Monster will build upon our solid foundation of customer service," said Steve Pogorzelski. "Jeff brings a wealth of customer knowledge and experience, which he will draw upon to help us hear our customers' voice as we implement new strategies for enhancing Monster.com's relationships with its customers."

"I'm excited to be joining Monster.com. Since its inception, Monster has cultivated unique and powerful relationships with its clients. My team and I look forward to strengthening those relationships, which are the strong core of our business," said Jeff Lewis. "As Monster.com continues to grow, we will focus on developing better ways to meet the needs of our customers both during the initial sale and after they have joined as members."

Corporate Bio for Jeffrey Lewis

Prior to joining Monster.com, Lewis served as a senior consultant for the Patricia Seybold Group, providing research and insight on customer relations and customer service. In March 2001, Lewis co-authored the book, "The Customer Revolution" with Patricia Seybold. For the previous 20 years, Lewis was in technology management and strategy for Phoenix Home Life in Hartford, Conn. Lewis is a graduate of the University of Hartford with a degree in Philosophy and Mathematics. He also earned a degree in Theology from the Hartford Seminary.

About Monster.com

Monster.com, headquartered in Maynard, Mass., is the leading global careers website, recording over 26.9 million unique visits during the month of May 2001 according to independent research conducted by I/PRO. Monster.com connects the most progressive companies with the most qualified career-minded individuals, offering innovative technology and superior services that give them more control over the recruiting process. The Monster.com global network consists of local content and language sites in the United States, United Kingdom, Australia, Canada, the Netherlands, Belgium, New Zealand, Singapore, Hong Kong, France, Germany, Ireland, Spain, Luxembourg, India, and Italy. More information about Monster.com is available at www.monster.com or by calling 1-800-MONSTER.

About TMP Worldwide

Founded in 1967, TMP Worldwide Inc., with more than 9,500 employees in 32 countries, is the online recruitment leader, the world's largest Recruitment Advertising agency network, and one of the world's largest Executive Search and Executive Selection agencies. TMP Worldwide, headquartered in New York, is also the world's largest Yellow Pages advertising agency and a provider of direct marketing services. The company's clients include more than 90 of the Fortune 100 and more than 480 of the Fortune 500 companies. In June 2001, TMP Worldwide was added to the S&P 500 Index. More information about TMP Worldwide is available at www.tmp.com.

Special Note: The above statements include forward-looking statements based on current management expectations. Factors that could cause future results to differ from these expectations include the following: risks associated with acquisitions, competition and seasonality. Additional factors are described in the company's reports filed with the Securities and Exchange Commission.

--30--jb/bos*